Year: 2025
Type: article
Abstract: The fast development of e-commerce revolutionized the classic business model, requiring business organizations to become agile, efficient, and customer-driven.The paper examines the operations of e-commerce in Virtual Technology Industry Service, a virtual tech firm using online platforms to offer scalable solutions.Emphasizing core areas of operations like supply chain management, order fulfillment, inventory control, and customer service integration, the study points out how Virtual Technology Industry streamlines its processes using automation, data analytics, and cloud-based technologies.The research also examines challenges like system downtime, cybersecurity threats, and customer expectations in a highly competitive virtual environment.Through the integration of qualitative findings and operational data, this article gives an in-depth perspective on how strategic operational management improves performance and customer satisfaction within the e-commerce industry.The findings add to a wider perspective of best practice for digital service providers seeking to maintain growth and operational excellence within the constantly changing e-commerce grounds. INTRODUCTION:E-commerce (electronic commerce) is the activity of electronically buying or sellingof products on online services or over the Internet.The term was coined and firstemployedby Dr. Robert Jacobson, Principal Consultant to the California StateAssembly's Utilities & Commerce Committee, in the title and text of California'sElectronic Commerce Act, carried by the late Committee Chairwoman Gwen Moore(D-L.A.) and enacted in 1984.Electronic commerce draws on technologies suchas mobile commerce, electronic funds transfer, supply chain management, Internetmarketing, online transaction processing, electronic data interchange (EDI), inventorymanagement systems, and automated data collection systems.E-commerce is in turndriven by the technological advances of the semiconductor industry, and is the largestsector of the electronics industry.Modern electronic commerce typically uses the World Wide Web for at least one partof the transaction's life cycle although it may also use other technologies such as e-mail.
Authors: Ms.K. Premakumari, Dr.M. Lavanya
Language: English
Subfield: Business and International Management
Domain: Social Sciences
Open Access status: bronze
Funder: Universitas Diponegoro
OpenAlex ID: W4410339173