Year: 2025
Type: article
Abstract: The increasing number of queries concerning admissions in engineering and polytechnic institutions under the Department of Technical Education has highlighted the limitations of traditional response methods. To ensure smoother communication and timely dissemination of information, deploying a centralized AI-powered chatbot emerges as an efficient and scalable solution. Functioning as a virtual assistant, this intelligent system can autonomously manage frequently asked questions about eligibility, available programs, fee details, scholarship opportunities, hostel facilities, and placement timelines. Operating 24/7, the chatbot alleviates the pressure on administrative staff, improves user satisfaction, and provides valuable data for continuous service optimization. Through machine learning, it evolves by learning from interactions, enhancing the precision and contextual relevance of its responses. The system not only expedites query resolution but also reduces the dependency on manual efforts for routine tasks. Additionally, its integration within the academic framework ensures consistent and fair information delivery. With built-in Natural Language Processing (NLP) capabilities, the chatbot supports multilingual communication, expanding access and enabling students and their families to make well-informed decisions.
Authors: Ms. Smita S. Bhosale, Tejas Kothawade, Viraj Kharade, Adinath Khose, Suraj Mitake
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
SDG: Quality education
Open Access status: gold
OpenAlex ID: W4410407576