Work

Recognising the Value of Everyday Interactions in Inpatient CAMHS : Patient Thank‐You Letters as Insights Into Nursing Impact

Year: 2025

Type: article

Abstract: This study explores patient feedback through unsolicited thank-you letters, asking: What insights do these letters provide into impactful nursing practices in inpatient CAMHS? Using an exploratory qualitative approach, data from two focus groups with mental health nurses (MHNs) and an online questionnaire were analysed through thematic analysis, identifying three key themes-'Being Present,' 'Being Skilful,' and 'Being Human.' Findings reveal that thank-you letters offer unique, spontaneous insights into the aspects of nursing care young people value most, highlighting everyday interactions over structured clinical interventions. However, these relational aspects of care are often undervalued in inpatient settings. To ensure they are recognised and sustained, inpatient CAMHS should integrate thank-you letters into staff training, reflective practice, and service development. This study underscores the need to reframe everyday nursing interactions as essential rather than incidental, recognising their critical role in therapeutic engagement and patient well-being.

Source: International Journal of Mental Health Nursing

DOI: 10.1111/inm.70062

Authors: Sebastian Monteux, Fiona J. Stirling, Marcia Stoll, Lynne Thomas

Institution: Abertay University

Language: English

Topic: Psychiatric care and mental health services

Subfield: Clinical Psychology

Field: Psychology

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: hybrid

Estimated APC paid: $5,050