Work

Agent-Based Healthcare Chatbots for Regional System Services: A Case Study in the Friuli-Venezia Giulia Region

Year: 2025

Type: book-chapter

Abstract: This paper presents an agent-based model for interacting with regional healthcare system services in the Friuli-Venezia Giulia (FVG) region. The model is designed to streamline and automate tasks traditionally managed through human intervention. We showcase its implementation on three key applications: booking medical appointments, identifying available emergency rooms, and performing question-and-answer (Q&A) interactions on medication leaflets. The system leverages autonomous agents to provide real-time responses, aiming to improve the overall performance of healthcare services.

Source: Studies in health technology and informatics

DOI: 10.3233/shti250434

Authors: Riccardo Lunardi, Kevin Roitero, Michael Soprano, Paolo Coppola, Vincenzo Della Mea, Stefano Mizzaro

Institution: University of Udine

Language: English

Topic: Artificial Intelligence in Healthcare and Education

Subfield: Health Informatics

Field: Medicine

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: hybrid

Funders: Università degli Studi di Udine, Regione Autonoma Friuli Venezia Giulia