Year: 2025
Type: article
Study design: Observational Study
Abstract: BACKGROUND/OBJECTIVES: Previous investigation into patients' trust in medical providers is largely limited to the outpatient setting, where increased trust is associated with improved adherence, satisfaction, and self-reported quality of life. Contrastingly, in the intensive care unit (ICU), patients are frequently incapacitated, and it is surrogates that engage with clinicians for decision making. This pilot study aims to measure and compare surrogate trust in the healthcare system and ICU physicians. METHODS: We measured surrogate trust in both the healthcare system and providers by administering two domain-specific trust-measuring surveys (the Healthcare System Distrust Scale and a modified Trust in Physicians Scale) to surrogates of mechanically ventilated medical ICU patients at an urban academic medical center between November 2021 and April 2024. RESULTS: Responses from twenty-seven surrogates were included in the analysis. The overall mean distrust in healthcare system score was 19.29 (SD 5.8). The overall mean trust in individual physician score was 42.4 (SD 6.26). When subdivided into specific domains, surrogates reported higher mean scores for trust in healthcare system and physician competence than values. CONCLUSIONS: In our population, surrogates for medical ICU patients are overall more trusting of their medical providers than the healthcare system. Moreover, surrogates are more trusting of a provider's professional competence and knowledge than a provider's values. Our findings may inform trust-building interventions designed specifically for the high-acuity ICU setting to improve quality in communication and family-centered care.
Source: Healthcare
Institution: Thomas Jefferson University
Language: English
Subfield: Radiological and Ultrasound Technology
Field: Health Professions
Domain: Health Sciences
Open Access status: gold
Estimated APC paid: $3,258
OpenAlex ID: W4410519285