Work

Customer service experience in extended reality: a multi-method literature review

Year: 2025

Type: article

Study design: Systematic Review

Source: Journal of Services Marketing

DOI: 10.1108/jsm-09-2024-0495

Authors: Omkar Dastane, Shalini Aggarwal, Suchita Jha, Eugene Cheng-Xi Aw

Institutions: Monash University, Chandigarh University, Symbiosis International University, UCSI University, City University of Macau

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4410525968

FWCI: 13.13

Cites: 66

Cited by: 10

Related to: 10