Work

Speak to couriers: different message receivers on parcel affect repurchase intention

Year: 2025

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-11-2024-7385

Authors: Ziniu Jin, Xiaobo Tao

Institutions: Renmin University of China, North China University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4410538100

FWCI: 1.282

Cites: 61

Cited by: 1

Related to: 10