Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economies
Year: 2025
Type: article
Study design: Observational Study
Abstract: Roles of human resource management and quality management practices to improve productivity in hotel business of emerging economies IntroductionIn the intensive competition of the service industry, improving productivity becomes vital for organizations to ensure service quality while cost pressures rise.As a result, service providers are constantly seeking ways to enhance productivity of human resources and maintain high service standards.Previously, Quality Management (QM) has been often studied as an effective way to enhance performance and pro-ductivity [1].In the new era of industry 4.0, Souza et al. [2] emphasized the significance of the integration between technology, quality and people.Particularly, their research highlights the role of human resources in QM which shares the similar viewpoint with Pelit and Katircioglu [3] who claimed that the high-performance requires effectiveness of Human Resource Management (HRM) practices, especially in service industry.It is also pointed out in their research that HRM is one of the most frequent topics in hospital-Emerging economies are facing the dual challenge of enhancing productivity while maintaining competitive service quality.This study explores the interplay between Human Resource Management (HRM) practices and Quality Management (QM) practices in influencing productivity improvement.The authors examine how HRM practices in AMO framework can support productivity improvement via such QM practices as process management and continuous improvement.Statistical techniques including ANOVA and PLS-SEM are applied to analyze data collected from 120 hotels through the questionnaire survey.Analytical results reveal that Ability-enhancing HRM practices have the indirect effect on productivity improvement by the mediating role of continuous Improvement.In addition, process management is positively influenced by all dimensions of the AMO model, highlighting the significant role of HRM practices to support QM practices.These results emphasize the strategic importance of aligning HRM practices with QM initiatives to foster sustainable productivity growth in the service sector of emerging economies.
DOI: 10.24867/ijiem-379
Authors: Nhung Tran, Thu Ha Nguyen, Chi Anh Phan
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4410619397