Year: 2025
Type: article
Abstract: Museums often face operational challenges such as managing high visitor volume, language barriers, and outdated ticketing systems. Our project introduces an intelligent ticketing platform powered by a multilingual chatbot, designed to streamline the visitor experience. Users can interact in their preferred language, book tickets for entry and shows, and receive real-time updates—all through a smart conversational interface. The system integrates secure payment gateways and generates gate passes digitally, minimizing manual effort and queue times. By providing an analytics dashboard, museum administrators gain valuable insights into visitor flow, revenue trends, and booking statistics, enabling informed decision-making. The platform supports a mobile application for on-the-go access, promoting convenience and modern digital engagement. Through this innovation, we aim to enhance cultural accessibility, optimize operations, and foster a more connected, user-friendly museum environment.
Institution: Sengunthar Engineering College (Autonomous)
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4410715442