Work

Unveiling the dynamics of servicescape in stimulating proactive customer service performance: evidence from the healthcare sector in an emerging economy

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-12-2024-0436

Authors: Dewan Niamul Karim, Mirza Mohammad Didarul Alam, Rashed Al Karim, Abdul Halim Abdul Majid

Institutions: Jahangirnagar University, Sultan Qaboos University, East Delta University, Universiti Utara Malaysia

Language: English

Topic: Facilities and Workplace Management

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

SDGs: Decent work and economic growth, Good health and well-being

Open Access status: closed

OpenAlex ID: W4410737694

FWCI: 2.207

Cites: 67

Cited by: 2

Related to: 10