Work

Enhancing Customer Loyalty in the Tourism Sector: A Systematic Literature Review to Identify Customer Loyalty Drivers

Year: 2025

Type: review

Abstract: The main objective of this research is to identify the factors that influence customer loyalty in the tourism sector. The research uses a Systematic Literature Review (SLR) method. A total of 529 relevant articles were identified, with research activity in this area increasing notably after 2009, re

DOI: 10.4108/eai.30-10-2024.2354731

Authors: Ari Respati, Andriani Kusumawati, Edy Yulianto, Agung Nugroho Luthfi Fahrudi

Institution: University of Brawijaya

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

OpenAlex ID: W4410755387

FWCI: 0.717

Cites:

Cited by: 2

Related to: 10