Work

A Model of People’s Expectations toward Service Quality

Year: 2025

Type: conference-paper

Abstract: A model of people’s expectations toward service quality provided by Phanatnikhom Town Municipality in Chonburi Province was developed and validated, based on the concepts of SERVQUAL model. The population consisted of 4948 people representing households residing in Phanatnikhom Municipality.The samp

DOI: 10.4108/eai.30-10-2024.2354739

Authors: Pongsatean Luengalongkot, Anurat Anantanatorn, Teera Kulsawat, Pattrawadee Makmee

Institution: Burapha University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: gold

Funder: Burapha University

OpenAlex ID: W4410755478

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