Work

Effect of service innovation and service recovery in the relationship between total quality management and job satisfaction for university staff in Saudi Arabia

Year: 2025

Type: article

Study design: Observational Study

Source: foresight

DOI: 10.1108/fs-04-2024-0077

Authors: Abdulaziz Abdulrahman Alsaad, Zuraina binti Dato Mansor, Hazrina Binti Ghazali

Institutions: Universiti Putra Malaysia, Shaqra University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4410773233

FWCI: 1.294

Cites: 62

Cited by: 1

Related to: 10