Work

What attracts me or prevents me from using AI-enabled neo-banking services? Unveiling the nexus between service quality and customer loyalty

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-11-2024-0421

Authors: Jitender Kumar, Vinki Rani, Garima Rani, Kamaljeet Sandhu

Institutions: Deenbandhu Chhotu Ram University of Science and Technology, University of New England, University of New England

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4410864893

FWCI: 9.016

Cites: 35

Cited by: 7

Related to: 10