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Evaluating Public Administrative Services in Vietnam: A Dual-Model Comparison of SERVQUAL and SERVPERF

Year: 2025

Type: article

Abstract: Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

Source: International Journal of Services Technology and Management

DOI: 10.1504/ijstm.2025.10071596

Authors: Nhu Dung Co, Nguyet Minh Nguyen, Thi Hong Viet Bui, Viet Hoang Dinh, Thúy Nguyen Thi Le

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4410919173

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