Work

Impact of human and AI-agent services on customer learning, immersion and loyalty: the role of interactivity

Year: 2025

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-08-2024-0258

Authors: Ravi Chatterjee, Sneha Rose George, Juhee Singh Verma, Githa Heggde, Dharmeshdan Dilipdan Gadhavi

Institutions: Symbiosis International University, Cochin University of Science and Technology, Mudra Institute of Communications Ahmedabad, Gujarat Technological University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4410924845

FWCI: 3.711

Cites: 88

Cited by: 9

Related to: 10