Evaluation of Post-PCI Cardiac Patients' Satisfaction Level with Quality of Care
Year: 2025
Type: article
Study design: Observational Study
Abstract: Objective: To investigate the patients' overall satisfaction level with the quality of care provided in those who underwent Percutaneous Coronary Intervention (PCI) and survived an acute coronary syndrome. Study Design: Analytical, Cross-sectional Study. Place and Duration of Study: Armed Forces Institute of Cardiology & National Institute of Heart Diseases, Rawalpindi Pakistan; from Apr to Nov 2023. Methodology: A total of 210 patients, aged over 18 years, were enrolled in the study using non-probability consecutive sampling. The study included individuals with a history of myocardial infarction, prior PCI, hospital stays exceeding 24 hours, and those who were discharged alive. Patients with psychological disorders were excluded from study. Patient satisfaction was measured using a modified version of the Patient Satisfaction Questionnaire (PSQ-III), while the quality of care was assessed through the SERVQUAL framework. Results: Out of 210 patients, 176(83.8%) were males and 34(16.2%) were females and majority of the patients had >60 years of age. One hundred and sixty-four (78.1%) patients were highly satisfied. Median of overall satisfaction level and overall quality of care was 4.00(4.00-4.00) and 4.06(4.06-4.12) respectively. Among demographics, place of residence was in significant association with patient’s satisfaction (p=0.03). Regarding the quality of care, reliability and assurance showed a significant positive correlation with patients’ satisfaction (r=0. 138, p=0.046 and r=0. 163, p=0.018, respectively). Conclusion: Overall the higher satisfaction level was noted in patients with significant positive relationship with empathy and assurance. The greater the quality of care patient receives, the more they are satisfied.
Authors: Sarwat Paiker Malik, Muhammad Nadir Khan, Fahad Khan Toru, Nighat Noor, Misbah Afroz, Maria Nazir
Institution: National University of Medical Sciences
Language: English
Subfield: General Health Professions
Field: Health Professions
Domain: Health Sciences
Open Access status: diamond
OpenAlex ID: W4410924907