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The Impact of Rapport-building Behavior of Vietnamese Hotel Employees on Rapport through Customer Empathy

Year: 2025

Type: article

Study design: Observational Study

Source: Journal of CEO and Management Studies

DOI: 10.37674/ceoms.28.2.5

Authors: 국립경국대학교 사회과학부 부교수, Gap-Yeon Jeong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4411016692

FWCI:

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