Year: 2025
Type: article
Abstract: Academic services are an important element in education, as they provide students with access to information and support. At Telkom University Purwokerto, there are obstacles to the efficiency of academic services, especially due to information delays and the high burden of onsite services. To overcome this challenge, a Telegram-based chatbot, "SiAkif," was developed using the Large Language Model (LLM) model from Gemini AI. Gemini AI's selection is based on its ability to understand complex conversational contexts and generate accurate and relevant responses. This research aims to implement the Telegram chatbot that utilizes Gemini AI for Indonesian-language academic services. The implementation showed satisfactory results, with the chatbot "SiAkif" recording an average BLEU score of 0.88, which reflects good performance and response. This chatbot effectively reduces information delays, expands service accessibility, and improves student experience in interacting with institutions. Through "SiAkif," the institution is expected to strengthen the interaction between students and academic services, making it a potential solution for digital transformation in education.
Institution: Telkom University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
SDG: Quality education
Open Access status: gold
Estimated APC paid: $16
OpenAlex ID: W4411123247