Year: 2025
Type: article
Abstract: The evolution of user interfaces from traditional click-based interactions to conversational experiences marks a significant paradigm shift in human-computer interaction. Powered by advances in artificial intelligence, particularly natural language processing and large language models, conversational user interfaces (CUIs) enable more intuitive, efficient, and personalized communication between users and digital systems. This article explores the technological foundations driving this transition, the benefits and challenges of conversational UI, and its transformative impact across industries such as customer service, healthcare, and e-commerce. By analyzing current trends and real-world applications, we highlight how AI-powered CUIs are redefining digital engagement, making technology more accessible and responsive to human needs.
Author: Vishnuvardhan Reddy Goli
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: hybrid
OpenAlex ID: W4411124490