Work

The effects of perceived justice toward service recovery on electronic word of mouth of four- and five-star hotels in Thailand

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-01-2025-0028

Authors: Nongluk Hemthong, Chutima Ruanguttamanun, Anupong Sukprasert, Yu-Nan Tai

Institutions: Mahasarakham University, I-Shou University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4411211509

FWCI: 9.188

Cites: 75

Cited by: 7

Related to: 10