Work

The Economics of AI-Powered Call Center Development Using Chatgpt for the Needs of an Automotive Retail Business

Year: 2025

Type: conference-paper

Abstract: Amid the shift toward automation in customer service through artificial intelligence (AI), this research study explores the practical integration of OpenAI Realtime API using the GPT-4o-mini-realtime-preview-2024-12-17 model into an AI-powered call center tailored for the local automotive webshop

Source: International Scientific Conference Sinteza

DOI: 10.15308/sinteza-2025-382-388

Authors: Pavle Dakić, Tjaša Heričko, Živana Kljajić, Vladimir Todorović

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: bronze

Funders: Kultúrna a Edukacná Grantová Agentúra MŠVVaŠ SR, Erasmus+

OpenAlex ID: W4411257692

FWCI: 4.235

Cites:

Cited by: 4

Related to: 10