Work

Evaluating Conflict Management Strategies and Supply Chain Performance: A Systematic Literature Review Within Jordan’s Food Manufacturing Sector

Year: 2025

Type: review

Abstract: This systematic literature review explores how conflict management strategies (CMS) impact supply chain performance (SCP), focusing on the mediating roles of supply chain operational processes (SCOP) and customer-centric green supply chain management (CCGSCM) within Jordan’s food manufacturing sector. Framed within smart city initiatives and sustainable development goals (SDGs 9, 11, and 12), this study addresses critical gaps identified in the literature, particularly the lack of integrated examination of CMS impacts in emerging markets like Jordan. Utilizing thematic analysis, this review consolidates key findings across relevant studies from 2010 to 2025 sourced from top-tier databases. The results reveal that collaboration emerges as the most effective CMS strategy, enhancing stakeholder interactions, operational coordination, and resilience. SCOP significantly mediate CMS–SCP relationships, with logistics and inventory management notably vital in mitigating disruptions. Additionally, CCGSCM is highlighted as pivotal for sustainability and operational efficiency in post-COVID market conditions. The findings offer valuable insights for practitioners and policymakers, providing strategic recommendations for integrating technology-driven and relationship-focused CMS tailored to Jordan’s unique socio-economic context, thereby aligning operational practices with global sustainability goals (SDGs 9, 11, and 12).

Source: World

DOI: 10.3390/world6020086

Authors: Aydah Almasri, Ma Ying, Reem Aljaber, Jean Pierre Namahoro

Institutions: Wuhan University of Technology, China University of Geosciences

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Responsible consumption and production, Industry, innovation and infrastructure, Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $1,207