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Navigating complexity: Unveiling the nonlinear relationship between family engagement and dynamic capabilities in the hotel industry

Year: 2025

Type: article

Abstract: Family-owned enterprises face a growingly turbulent context, prompting them to develop adaptive capabilities and sustain their competitive advantages amidst shifting dynamics. Specifically, the tourism sector, which comprises many family businesses, has been greatly affected by the ever-changing environment. In that sense, the analysis of the idiosyncratic characteristics of family firms in dynamic capabilities development that influence the innovation of hotels is of particular relevance. This study aims to assess how family engagement affects the development of dynamic capabilities of hotels and their subsequent relationship with innovative performance within hotel chains. The results indicate that family engagement influences dynamic capabilities through a nonlinear relationship. Also, a favorable association is evidenced between these dynamic capabilities, characterized by hotels' adeptness in discerning and capitalizing on environmental opportunities through resource reconfiguration, and the resultant innovations within the hotel sector.

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2025.104350

Authors: Lorena Ruiz-Fernández, Laura Rienda, Rosario Andreu

Institution: University of Alicante

Language: English

Topic: Family Business Performance and Succession

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

Estimated APC paid: $4,270