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Relationship Between Patient Characteristics, Nurse Response Time, and Emergency Room Patient Satisfaction in Manggarai Regency

Year: 2024

Type: article

Abstract: The quality of nursing services has a significant impact on patient satisfaction, particularly in influencing the decision to return for future care. In the emergency department, nurses are expected to work swiftly, accurately, and efficiently—where response time becomes a critical factor influencing patient satisfaction. This study aimed to examine the relationship between patient characteristics and nurse response time on patient satisfaction in the Emergency Department of Manggarai Hospital. Data were analyzed using univariate analysis and logistic regression. The findings showed no significant relationship between patient characteristics and satisfaction (p = 0.719). However, nurse response time was found to have a significant relationship with patient satisfaction (p = 0.001).

Source: Dunia keperawatan Jurnal keperawatan dan kesehatan

DOI: 10.20527/jdk.v12i3.767

Authors: Yuliana Reginaldis Rosali Krowa, Lusia Henny Mariati, Fransiskus Xaverius Meku

Institution: Universitas Katolik Indonesia Santu Paulus Ruteng

Language: English

Topic: Healthcare Quality and Satisfaction

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: diamond

OpenAlex ID: W4411393307

FWCI:

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Related to: 10