Adoption of mobile money banking in Ghana, using an innovative framework of Financial security, Governance, and Technology (FisGoT) model
Year: 2025
Type: article
Study design: Observational Study
Abstract: The study investigates the financial security threat in mobile money banking and proposes a framework to mitigate it. It examines factors influencing the acceptance of digital money transactions and the security risks in the mobile money ecosystem. The research employed quantitative approaches, collecting data from mobile money users in Ghana's 16 regions, with a sample size of 2041 used the Financial Security, Governance and Technology (FisGoT) model. The study utilized SmartPLS for partial least squares structural equation modelling to assess confirmatory factors, reliability, and validity. The study reveal that user acceptance is shaped by factors such as perceived risk, cost, usefulness, ease of use, social influence, compatibility, observability, relative advantage, trialability are key factors influencing users' decisions to use mobile money banking services, with positive attitudes playing a crucial mediating role. Government policy and financial security also play a significant role in this decision. Mobile money banking significantly boosts financial inclusion by providing accessible and convenient financial services, especially in areas underserved by traditional banks.
Source: Sustainable Futures
Author: Afful Ekow Kelly
Institution: Catholic University College of Ghana
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $2,340
OpenAlex ID: W4411403992