Ensuring the Proper Level of Quality of Services Provided by Wheeled Vehicle Technical Service Enterprises by Conducting Their Accreditation
Year: 2025
Type: article
Abstract: The article considers the problem of ensuring the proper level of quality of services provided by enterprises of technical service of wheeled vehicles during their accreditation through the creation of a testing laboratory. The main directions of improving the quality of technical service of wheeled vehicles with the implementation of ISO 9001:2015, DSTU EN ISO/IEC 17025:2019 Standards are analyzed. It is noted that the quality management system of transport services at the enterprise must take into account their specifics. The stages of forming a quality management system without implementation and with the implementation of a testing laboratory for checking the design and technical condition of wheeled vehicles are determined. It is shown that the directions of ensuring the proper level of quality of services provided by the enterprise "AUTOMOTODIAGNOSTIKA" LLC are formed using the concept of Total Quality Management - comprehensive quality management at the enterprise. Five stages of implementing DSTU ISO/IEC 17085:2019 in the activities of the enterprise of the technical service station "AUTOMOTODIAGNOSTIKA" LLC are developed. It should be noted that at the final stage of the implementation of the STANDARD, an external audit by the National Accreditation Agency of Ukraine is envisaged. As a result of the inspection of the technical service enterprise, a certificate of conformity to the international standard ISO/IEC 17025:2019 was issued. To certify the positive passage of accreditations, the right to create a testing laboratory for the design and technical condition of wheeled vehicles is granted. Changes in the structure of the enterprise are determined and the organizational structure of the testing laboratory at LLC "AUTOMOTODIAGNOSTIKA" in Kropyvnytskyi is given and its main sections are indicated. The goal, main tasks, mandatory guidelines for the provision of services by the testing laboratory are formulated. Requirements for the information received regarding the testing of wheeled vehicles, its confidentiality are formulated. The capabilities of the testing laboratory, its functioning and research objects are determined. According to DSTU EN ISO/IEC 17025:2019, it is shown what studies of wheeled vehicles the testing laboratory conducts: categories of vehicles, trailers and semi-trailers, equipment. The types of inspections and levels of processes in units, systems and assemblies of wheeled vehicles are indicated. It is shown what methods and techniques and equipment the testing laboratory uses in its activities. The requirements for drawing up test reports (protocols) are determined and what information the test protocol should contain.
Authors: Andrii Serhiichuk, Viktor Aulin, Andrii Hrynkiv, Andrii Serhiichuk
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4411427359