Work

Engagement and flow in the job satisfaction of volunteers at a non-governmental organization (NGO) in Peru

Year: 2025

Type: article

Abstract: The objective was to analyze how engagement and the state of flow influence the job satisfaction of volunteers. The design was non-experimental, cross-sectional, and the sample consisted of 1023 volunteers, selected through non-probabilistic convenience sampling. Validated questionnaires were used: a) the Utrecht Work Engagement Scale (Schaufeli et al., 2003); b) the Flow Experience Scale (Bakker, 2008); and c) the Job Satisfaction Scale SL-20/23 (Meliá & Peiró, 1998). Reliability was assessed using Cronbach’s alpha. Exploratory and confirmatory factor analyses were conducted. Data were collected and processed using SPSS, AMOS, and SEM. Both flow (0.703) and engagement (0.557) have a significant influence on the job satisfaction of volunteers, with both factors being relevant for improving job satisfaction. The state of flow is a stronger predictor than engagement. It is concluded that there is a significant and positive influence of engagement and flow on the job satisfaction of volunteers. The study of these topics confirms the importance of fostering engagement and flow among volunteers to enhance their job satisfaction.

Source: Verslas teorija ir praktika

DOI: 10.3846/btp.2025.22174

Authors: Javier Valentino Palomino-Flores, Irma Milagros Carhuancho-Mendoza, Dora Lourdes Ponce Yactayo, Giuliana del Pilar Saravia-Ramos, Rosana Alejandra Meleán Romero, Fernando Alexis Nolazco-Labajos

Institution: Universidad César Vallejo

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: gold

Estimated APC paid: $323