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A Study on Customer Satisfaction With E Banking in Public Sector Banks Sbi & Pnb With Special Reference to Bhopal

Year: 2025

Type: article

Abstract: Customer satisfaction is one of the major factors to measure performance of the bank. This paper represents the impact of e-services on customer satisfaction level in two measure public sector bank (State bank of India & Punjab National Bank). The paper also highlights the ease of services provided by the Fintech platforms such as online services, e-banking, renewal of deposits and withdrawal which saves a lot of time. The people also examine the problems faced by the customers using online services. The study aims at evaluating Customers satisfaction of online banking inselected public sector banks.

Source: International Journal of Advanced Research

DOI: 10.21474/ijar01/21044

Authors: Pravin Choudhary, Charu Katiyar, Nikhilesh Mourya

Language: English

Topic: Banking Sector Performance and Management

Subfield: Accounting

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4411458489

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