Year: 2025
Type: article
Study design: Observational Study
Abstract: Workforce diversity in banking is gaining attention since it affects employee performance and has been widely researched outside Malaysia.Therefore, this study aims to determine the main factors that bring significant impact towards employee performance in the banking sector in Malaysia.3 major factors have been selected in order to examine the degree of employee performance: Age diversity, gender diversity and ethnicity diversity.Convenience sampling is employed in this research.A questionnaire that consists of 27 questions related to the major factors was distributed and 384 responses were collected.The major findings of the analysis are: All three factors: (1) Age diversity, (2) Gender diversity, (3) Ethnicity diversity has a good relationship with employee performance in Malaysia banking sector.Hence, it is recommended that employers should craft policies that can implement inclusion diversityoriented HR practices and diversity training can ensure fair treatment and support for employees from diverse backgrounds
Authors: Thanaletchumi Letchumanan, Noor Azizah Shaari, Gopalan Raman
Language: English
Subfield: Gender Studies
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4411458572