Year: 2025
Type: article
Abstract: This paper examines the critical aspects of enhancing Customer Support Systems with an aim to have them sorted out by integrating advanced computational techniques and automation. Efficient use of computational Systems across various fields, such as science, business, and engineering, relies heavily on high-quality data and sophisticated processing. Clearly organized data and well-defined tasks are essential for maximizing Customer Support System effectiveness. The study highlights that current implementations often fail to cover end-to-end scenarios comprehensively. Effective use of tools for dynamic workload management and real-time data validation presents significant challenges. Integrated solutions are needed to handle the entire lifecycle of customer support requests - from data gathering to task allocation, and finally, to managing agents' skills based on customer reviews. A holistic approach using AI and machine learning can improve task management in customer support, resulting in better data quality, efficient task distribution, and enhanced agent performance.
Authors: R.V. Slobodian, I.V. Bogach
Institution: Vinnytsia National Technical University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W4411497766