Organisational Change in the Digital Era
Year: 2025
Type: article
Abstract: While change can foster growth and innovation, it often introduces uncertainty and challenges as individuals and organizations adapt to unfamiliar practices. Alarmingly, research suggests that approximately 93% of organizational change initiatives fail to achieve their intended outcomes. This paper investigates the role of leadership in facilitating successful organizational change, with a specific focus on the integration of technological advancements to enhance interactions between employees and management through process automation. The study was conducted within the context of a higher education institution in South Africa, aiming to understand how leadership can drive effective change while addressing systemic inefficiencies. A mixed-methods approach was employed to achieve the study's objectives. The results highlight that technological advancements can streamline communication and decision-making processes, ultimately improving organizational outcomes. The research emphasizes that effective leadership is essential for navigating the complexities of organizational change.
Author: Nyikiwa Agreement Mavunda
Institution: University of KwaZulu-Natal
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4411501128