Work

Digital Transformation of Resident Services: Quality and Satisfaction Analysis at Andalas Residence

Year: 2025

Type: article

Abstract: Resident services at Andalas Residence have been relying on traditional methods that often face obstacles such as delays in response, lack of transparency, and difficulties in data management. This article aims to analyze and develop a digital technology-based resident service satisfaction survey system using the waterfall method. This research was conducted by distributing questionnaires to 286 respondents of Andalas Residence residents. The data obtained was analyzed using the Structural Equation Modeling-Partial Least Square (SEM-PLS) statistical method. The results showed that the application of digital transformation not only improved the quality of service but also the overall efficiency of dormitory management.

Source: Jurnal Teknologi Informasi dan Pendidikan

DOI: 10.24036/jtip.v18i1.942

Authors: Haryanti Haryanti, Riska Soraya, Indraddin Indraddin, Reno Novita Sari

Institution: Andalas University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: gold

Estimated APC paid: $32