The Controlling Effect of Emotional Intelligence in the Relationship between Job Stress and Job Satisfaction of Skin Care Office Workers
Year: 2025
Type: article
Study design: Observational Study
Abstract: In modern society, the skin care industry has become an important service field that provides not only the external beauty of customers but also psychological satisfaction and well-being. Accordingly, skin care office workers are required to have a high level of service spirit and emotional labor through close face-to-face contact with customers, which can have a great influence on job stress and job satisfaction. This study is a study on the moderating effect of emotional intelligence in the relationship between job stress and job satisfaction of skin care office workers, and the results of a survey of 177 people using mobile devices are as follows. As a result of analysis to find out the effect of job stress of skin care office workers on job satisfaction, it was found that it had an effect on job satisfaction. As a sequel to analyzing the moderating effect of understanding other people’s emotions on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. As a consequence analyzing the moderating effect of self-emotional understanding on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. As a result of analysis to find out the moderating effect of emotional control on the effect of job stress on job satisfaction of skin care office workers, it was found that internal and external stresses statistically affect job satisfaction. Summarizing the above research results, it can be seen that job stress decreases and job satisfaction increases according to emotional intelligence, which is an emotion control.
Authors: Tae-Hee Kim, Mi-Seon Lee, Mi-Young Yun
Institution: Kwangju Women's University
Language: English
Subfield: Social Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4411738960