Work

Exploring the delicate relation between technological innovations and work quality: A study among civil servants

Year: 2025

Type: article

Abstract: This study explores the delicate relation between technological innovations and work quality. It was conducted across various parts of the Dutch central government. The authors assessed how civil servants perceive changes in job demands, job resources and some relevant outcomes following the implementation of new technologies. Data were collected through an online Technology Monitor (TM) which was (at least partly) completed by 332 respondents. Results showed that employees perceived significant increases in various job demands, alongside a modest increase in the job resource autonomy after technology implementation. Additionally, civil servants who experienced more autonomy following new technology implementation reported higher levels of both work engagement and employability. In contrast, perceptions of increased workload were associated with more burnout symptoms. Interestingly, perceived increases in task variation were associated with fewer burnout symptoms, lower job insecurity and higher work engagement. These findings offer valuable insights for managers and HR professionals involved in managing technological transitions, emphasizing the importance of employee-centered strategies to safeguard and enhance the quality of work of civil servants.

Source: Economic and Industrial Democracy

DOI: 10.1177/0143831x251347151

Authors: Maria C. W. Peeters, Jan Fekke Ybema, Pascale M. Le Blanc, Judith Plomp

Institutions: Utrecht University, Eindhoven University of Technology

Language: English

Topic: Technostress in Professional Settings

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

Estimated APC paid: $3,650