The Influence of Trust and Transaction Security on Interest in Using The QRIS Payment System
Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aims to determine the effect of trust and transaction security on interest in using the QRIS payment system (study on QRIS users in Bandung City). The development of technology and payment systems today has encouraged new innovations, including the use of QRIS as an increasingly popular digital payment method. In this case, understanding the interaction between trust, security, and interest in use is very important. This study uses quantitative methods with a population of QRIS users in Bandung City. The sample was taken by purposive sampling by distributing questionnaires to 200 respondents. Data collection was done through a questionnaire using a five-point Likert scale. Data analysis includes validity, reliability, descriptive statistics, classical assumptions, multiple linear regression, hypothesis testing, and determination coefficient testing. The results showed that the research instruments were valid and reliable. There is a strong correlation between trust and security variables on interest in using, with an influence contribution of 41.8%. These findings indicate that trust and security have a positive and significant effect on interest in using the QRIS payment system in Bandung City.
Authors: Alya Putri Nabila, Sri Raharso, Ermina Tiorida
Institution: Politeknik Negeri Bandung
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4411843801