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Building Islamic Finance: Loyalty of Solo Students towards Sharia Banking with Social Environment Mediator

Year: 2025

Type: article

Abstract: The objectives of this study examine the effect of financial literacy, trust, service quality, and customer satisfaction on student loyalty to Islamic banking with the social environment as a mediator. The research population is Muslim students in Solo who are Islamic banking customers, with a sample of 96 people. Quantitative research using SEM-PLS analysis through SmartPLS 4. The research shows that service quality has a significant positive influence on loyalty, while financial literacy has a significant positive effect on the social environment. However, the social environment cannot mediate the relation of the independent and dependent variable. This research is expected to provide implications for Islamic banking in designing strategies to effectively increase student loyalty.

Source: Ekonomi Keuangan Investasi dan Syariah (EKUITAS)

DOI: 10.47065/ekuitas.v6i3.6626

Authors: Tyas Kartika Sari, Rizky Nur Ayuningtyas Putri

Institution: UIN Raden Mas Said Surakarta

Language: English

Topic: Islamic Finance and Banking Studies

Subfield: Accounting

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: diamond

OpenAlex ID: W4411890909

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