Work

Facilitators, barriers, and recommendations for the implementation of a digital-based case management program: the perspective of Portuguese stakeholders

Year: 2025

Type: article

Abstract: BACKGROUND: Population aging has led to an increase in chronic conditions, highlighting the need for new healthcare models. Digital tools can increase accessibility and promote universal healthcare coverage. This study aimed to identify facilitators, barriers, and recommendations for implementing a digital-based case management (CM) program. METHODS: A qualitative descriptive design was used, employing the eDelphi method to gather insights from stakeholders. The process involved two rounds of data collection and a third round of consensus assessment, with responses processed and analysed in Excel. RESULTS: This study involved 12 experts, mostly females, aged 41-50 years, with diverse health sector experience. Key concerns included digital literacy and insufficient investment in digital infrastructure, while the importance of digital training was emphasised. Consensus was achieved, with over 70% agreement among participants. CONCLUSIONS: The findings offer a clear framework for developing a CM program using digital tools, aligning with literature and current projects.

Source: BMC Health Services Research

DOI: 10.1186/s12913-025-12445-x

Authors: Marta Ferreira, Joana Seringa, Rui Santana

Institutions: Universidade Nova de Lisboa, Comprehensive Health Research Centre

Language: English

Topic: Telemedicine and Telehealth Implementation

Subfield: Public Health, Environmental and Occupational Health

Field: Medicine

Domain: Health Sciences

SDGs: Good health and well-being, Reduced inequalities

Open Access status: gold

Estimated APC paid: $3,290