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Emotional Labor and Turnover Intention in Preschool Teachers: The Mediating Role of Self-Efficacy and Moderating Influence of Perceived Social Support

Year: 2025

Type: article

Abstract: This study investigated the relationship between emotional labor strategies and turnover intention among preschool teachers, focusing on the mediating role of self-efficacy and the moderating role of perceived social support. A total of 489 preschool teachers were selected and assessed using Emotional Labor Scale, Turnover Intention Scale, Self-Efficacy Scale, and Perceived Social Support Scale. The results indicated that deep acting and natural performance negatively predict turnover intention, while the influence of surface acting on turnover intention is not significant; Self-efficacy mediated the relationship between emotional labor strategies and turnover intention; Perceived social support moderated the mediating effect of self-efficacy on the relationship between emotional labor strategies and turnover intention.

Source: International Journal of New Developments in Education

DOI: 10.25236/ijnde.2025.070501

Author: <p>Xiaorong Chen, Xingjiang Tian</p>

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Quality education, Decent work and economic growth

Open Access status: bronze

Funder: Chongqing Municipal Education Commission

OpenAlex ID: W4411900241