Work

Exploring the antecedents and consequences of customer mistreatment in service failures

Year: 2025

Type: article

Study design: Observational Study

Source: Management Decision

DOI: 10.1108/md-06-2024-1225

Authors: I-An Wang, Chih-Hsing Liu

Institutions: Tunghai University, Ming Chuan University, National Kaohsiung University of Science and Technology

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4411910873

FWCI: 1.844

Cites: 52

Cited by: 1

Related to: 10