Work

The Effect of Digital Service Innovation on Strengthening Supply Chain Networks Against Disruptions: A Network Embedding Approach

Year: 2025

Type: article

Abstract: The advent of digital technology has transformed traditional service management approaches and offers new opportunities for the supply chain network to resist these interruptions. However, current research on how digital service innovation directly affects supply chain resilience is limited. This study constructs a theoretical research framework to explore how digital service innovation promotes supply chain resilience in the manufacturing industry, using a network embeddedness perspective. Through extensive survey data, the research demonstrates that digital service innovation enhances resilience by fostering two types of network embeddedness, namely relational and structural embedding, which in turn enhances resistance to interruption. IT support capabilities further reinforce the relationship between digital service innovation and relational embedding and structural embedding, and enhance the overall impact on resilience. This paper is among the first to integrate digital service innovation into supply chain resilience research, unveiling a network embedding approach for enhancing the ability to respond to supply chain network disruptions.

Source: Journal of theoretical and applied electronic commerce research

DOI: 10.3390/jtaer20030164

Authors: Yanjie Gou, Maozeng Xu, Lucille Aba Abruquah, Xudong Li

Institutions: Sichuan University of Arts and Science, Chongqing Jiaotong University

Language: English

Topic: Supply Chain Resilience and Risk Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $1,207