Year: 2024
Type: article
Abstract: In nowadays global business environment, effective information management is key to achieving quality assurance of logistics services. The provision of service logistics is linked by a suitable mobile application. The aim of the post is to connect logistics services in the field of food delivery to a specific customer. The paper deals with: - by evaluating the effectiveness of the mobile application for online food ordering and the method of delivery of the ordered food, - analysis of customer satisfaction and real problems, - improvement of ordering and delivery processes. The output of the paper is ensuring fast and reliable communication between different systems and entities allows mobile application providers to achieve higher efficiency, increase customer satisfaction and improve overall competitiveness.
Authors: Timea Šimonová, Marcela Malindzakova
Language: English
Subfield: Industrial and Manufacturing Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: diamond
Award: G3809738309
OpenAlex ID: W4412015677