Year: 2025
Type: article
Abstract: This paper reviews literature where AI chatbots have been experimented with in psychotherapy.In 2015, nearly half the population lived in countries with fewer than one psychiatrist per 100,000 people.Considering the global shortage, AI chatbots may provide more economic and accessible solutions, though they struggle to replicate the values of human therapists.A conversational AI chatbot can strengthen the therapeutic bond.However, they cannot imitate the emotional depth of a therapist.Of the three dimensions of empathycognitive, emotional, and motivational-AI chatbots currently lack two (emotional and motivational).Statistically, chatbots are more effective at reducing symptoms of certain mental conditions, but discontinued use causes a relapse, which is also possible with therapists.Qualitatively, there are mixed opinions on which is better.Overall, all the studies agree that chatbots lack the human touch and sensitivity required to deal with emotions.Chatbots have ethical limitations but remain beneficial due to accessibility and other factors.Some countries implemented strict legislation on AI chatbots in health fields, addressing most ethical limitations.Future research can foster technological advancements, improving chatbot potential.It is difficult to say whether AI chatbots can completely replace human therapists, but research shows that integrating them creates more effective solutions.
Language: English
Subfield: Applied Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4412037365