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Patient Satisfaction and Its Associated Factors in Outpatient Departments

Year: 2025

Type: article

Abstract: Assessing the satisfaction of patients is essential to evaluating the quality of health-care service. The main factors influencing patient satisfaction were found in the latest research on outpatient departments (OPDs). According to the study, higher satisfaction was correlated with better health care provided by informed, supportive clinicians, availability to facilities, reduced wait times, effective communication, and personalized care. Long wait times, crowding, insufficient details, and dissatisfied expectations were some of the things that contributed to dissatisfaction. Hospitals should prioritize enhancing the environment, minimizing wait times, increasing appointments, and improving health-care professionals’ communication skills in order to increase OPD patient satisfaction.

Source: Journal of the Scientific Society

DOI: 10.4103/jss.jss_62_24

Authors: Mayuri Sanjay Dongre, Ankit K Badge, Shivani Shahu, Gulshan Bandre

Institution: Datta Meghe Institute of Higher Education and Research

Language: English

Topic: Patient Satisfaction in Healthcare

Subfield: General Health Professions

Field: Health Professions

Domain: Health Sciences

SDG: Good health and well-being

Open Access status: diamond

OpenAlex ID: W4412173732

FWCI:

Cites: 61

Cited by:

Related to: 10