Work

Disciplining empathy in frontline encounters: learning to handle emotion norms in practice

Year: 2025

Type: article

Source: Public Management Review

DOI: 10.1080/14719037.2025.2592767

Authors: Elisabeth Naima Mikkelsen, Linda Nørgaard Madsen

Institution: Copenhagen Business School

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4412217953

FWCI: 5.295

Cites: 79

Cited by: 3

Related to: 10