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Exploring the Influence of Perceived Usefulness, Ease of Use, and Subjective Norms on Online Hotel Booking Intentions: The Mediating Roles of Trust and Satisfaction in Aqaba, Jordan

Year: 2025

Type: article

Abstract: This research aims to explore the factors influencing the intention to book hotels online in Aqaba by examining the roles of perceived usefulness, perceived ease of use, and subjective norms, with trust and satisfaction acting as mediators.The findings provide insights into how psychological, technological, and social factors interact to affect booking intentions, and they offer practical recommendations for hotel managers and platform developers aiming to enhance digital engagement and conversion in the Jordanian hospitality industry.

Source: International Journal of Academic Research in Business and Social Sciences

DOI: 10.6007/ijarbss/v15-i7/25902

Authors: Joseph George Al Bqaeen, Nor Hasliza Md. Saad

Institution: Universiti Sains Malaysia

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4412360942

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