Year: 2025
Type: conference-paper
Abstract: A modular, scalable, and domain-agnostic service management platform architecture is proposed to streamline interactions between service providers and consumers across domains such as home maintenance, IT consulting, education, and healthcare.The system is built using a microservices architecture with Golang, complemented by a dynamic frontend developed in Angular and a DynamoDB database employing a schema-per-domain model for data isolation.Real-time communication is enabled via REST, ensuring low-latency interactions.Secure access is achieved through JWT-based authentication.The entire system is containerized using Docker and orchestrated through Kubernetes to support scalability, service discovery, and fault tolerance.CI/CD pipelines are implemented for continuous testing and deployment.The design adheres to IT Service Management (ITSM) principles and incorporates the PLASMA framework for event-driven responsiveness.Clean Architecture and SOLID principles guide the overall structure to ensure maintainability and longterm extensibility.This integration of modern software paradigms delivers a robust foundation for scalable, resilient, and adaptive service-based systems.
Authors: Smita Agrawal, Bhumit Jain, Bhuvnesh Saini
Language: English
Subfield: Computer Networks and Communications
Field: Computer Science
Domain: Physical Sciences
Open Access status: gold
OpenAlex ID: W4412362339