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Evaluating the Usefulness and Ease of Use of E-Learning Platforms for Enhancing Training Effectiveness among Civil Servants in Suruhanjaya Perkhidmatan Awam Malaysia: A Pilot Study

Year: 2025

Type: article

Abstract: In today’s rapidly changing digital landscape, e-learning has become crucial for enhancing the skills and capabilities of government servants. This pilot study examines how public servants at Suruhanjaya Perkhidmatan Awam Malaysia, Putrajaya, perceive the utility and convenience of using e-learning platforms, as well as how these perceptions impact the success of training and development programs. The study, which followed the Technology Acceptance Model (TAM), included 30 volunteers from diverse departments to test the reliability and validity of the suggested measuring scales. Data were collected using a structured survey and analysed using SPSS, with Cronbach’s alpha values exceeding 0.70 for all constructs, indicating strong internal consistency. The findings provide preliminary justification for conducting a larger study and shed light on the significance of e-learning in the professional growth of civil officials. Finally, this research can help policymakers and HR departments improve the design and delivery of e-learning projects in the public sector.

Source: International Journal on e-Learning and Higher Education

DOI: 10.24191/ijelhe.v20n2.2023

Authors: Ayu Kamareenna Abdullah Thani, Atiela Amran, Nurul Nadhira Amalin Azhari, Noor Rahmawati Alias, Nurhidayah Rosely

Institutions: Universiti Teknologi MARA System, Universiti Teknologi MARA

Language: English

Topic: Human Resource Development and Performance Evaluation

Subfield: Applied Psychology

Field: Psychology

Domain: Social Sciences

SDG: Quality education

Open Access status: bronze

Funder: Universiti Teknologi MARA