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An Exploratory User Study on the Function of Proactive Utterances in Chatbots to Enhance Mobile Banking Usability for the Elderly

Year: 2025

Type: article

Source: Journal of the HCI Society of Korea

DOI: 10.17210/jhsk.2025.06.20.2.5

Authors: Yoonkyung Park, JinHwa Choi, HanGil Kang, Youngjae Yoo

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W4412466484

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