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Ensuring a pipeline of Gen-Z talent for the hotel industry: contrasting views of hoteliers and future graduates

Year: 2025

Type: article

Abstract: Generation Z represents an essential talent pool for a hospitality industry that is still reeling from Covid-19’s effects, with a seemingly perpetual talent shortage. This study investigates and contrasts the perceptions of hospitality students and hotel general managers regarding the hospitality industry’s efforts to attract and retain Gen-Z talent. Interviews with 27 hospitality students and 22 GMs revealed three aggregate dimensions related to new recruits’ career journey, the structure of work, and management approaches. The findings’ implications for managerial practice in the hospitality industry are discussed.

Source: Journal of Human Resources in Hospitality & Tourism

DOI: 10.1080/15332845.2025.2530283

Authors: Stefano Borzillo, Augusto Hasman, Steffen Raub

Institutions: HES-SO University of Applied Sciences and Arts Western Switzerland, EHL Hospitality Business School

Language: English

Topic: Hospitality and Tourism Education

Subfield: Tourism, Leisure and Hospitality Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

OpenAlex ID: W4412500573

FWCI: 8.441

Cites: 54

Cited by: 5

Related to: 10